99.9% Uptime for GCAA’s Signing Workflows Powered by eMudhra

About The Customer

The General Civil Aviation Authority (GCAA) is the UAE’s federal regulator for civil aviation. A member of ICAO and CANSO, it operates the Sheikh Zayed Air Navigation Centre—one of the region’s most advanced air-traffic management hubs—and drives innovation in safety and digital transformation across UAE airspace.

Impact at Glance

Business Scenario 

GCAA sought to replace manual, paper-based workflows (maintenance records, certificates, approvals) with a fully
digital, legally compliant signature platform. Their requirements included:

• UAE-resident hosting & DR: AWS UAE region, with on-premise fallback, meeting TDRA data-residency rules
• Regulatory compliance: Align with Federal Decree-Law No. 46/2021 on e-transactions
• Oracle integration: Seamless document signing within existing Oracle applications
• Scale & reliability: Support hundreds of daily sign-offs with enterprise-grade uptime 

eMudhra Solution

emSigner Gateway on AWS UAE: A containerized, SaaS-style deployment in the UAE region (with on-prem DR), delivering API-driven, PKI-based electronic signatures fully compliant with UAE law. 

Key Features of the Solution:

UAE-Compliant Hosting: AWS UAE region + on-premise DR for full data sovereignty

Legal Digital Signatures: Supports advanced QES/AML standards; optional UAE Pass authentication

Oracle-Ready Integration: Out-of-the-box REST APIs & webhooks for Oracle apps

 

Audit & Archival: Tamper-proof logs, comments, timestamps; automated archival back to Oracle/GCAA DMS

Structured Workflow: Template/form placeholders; multi-party signing; ordered routing; delegation

 

 

Solution Architecture

eMudhra’s AWS-hosted emSigner Gateway sits between GCAA’s Oracle applications and the UAE Pass/Root CA infrastructure. It leverages containerized microservices for signing, cloud HSMs for key management, and built-in DR, backup, logging, and monitoring to ensure secure, always-on operations. Below shared is the implementation process:

Kickoff & Design

Workshops to map Oracle workflows, compliance & DR requirements

Deployment & Integration

AWS UAE provisioning; on-prem container setup; API/webhook connection to Oracle

Validation & Training

End-to-end signing tests; GCAA-admin & user training; hypercare during go-live

 

Architecture Diagram

Value Added to General Civil Aviation Authority

100% Regulatory Assurance – UAE-law compliant electronic signatures 

Paperless Transformation – From 100% manual to fully digital workflows

Oracle Workflow Automation – In-app signing, no manual exports/imports  

 

High Availability & DR – 99.9% uptime SLA, RTO/RPO ≤ 24 hrs

Enterprise-Grade Security – Cloud HSM, PKI, non-repudiation & audit logs 

 

 

Scalable Adoption – Mobile/web signing, templating, delegation & reminders 

 

 

Conclusion

With eMudhra’s AWS-hosted emSigner Gateway, GCAA replaced slow, paper-heavy processes with a secure, compliant, and automated digital-signature platform—enabling faster approvals, full audit readiness, and alignment with the UAE’s “go paperless” initiative.