About the Customer

BESCOM (Bangalore Electricity Supply Company Limited) is responsible for power distribution in eight districts of Karnataka, including Bengaluru. It operates under Karnataka Power Transmission Corporation Limited (KPTCL) and ensures electricity supply, billing, and infrastructure maintenance. BESCOM also promotes renewable energy initiatives and smart grid technologies for efficient power management

Impact at a Glance

Business Scenario

BESCOM, the electricity distribution company in Karnataka, manages a high volume of Power Purchase Agreements (PPAs) with residential producers under the PM Surya Ghar: Muft Bijli Yojana. The traditional PPA signing process was manual, time-consuming, and dependent on multiple approvals. The lack of automation, digital signatures, and seamless payment integration led to inefficiencies, delays, and high administrative overhead.

Additionally, the absence of an integrated payment gateway and e-stamping caused disruptions in agreement execution, requiring consumers to visit BESCOM offices multiple times for payments and approvals. BESCOM sought a secure, automated, and fully integrated digital signing and e-stamping solution to streamline the PPA process.

eMudhra Solution

eMudhra provided BESCOM with its emSigner-based e-stamping and digital agreement solution, enabling a fully paperless and secure PPA execution process. The solution integrated with NeSL for e-stamping and PayU for seamless online payments, ensuring real-time validation and agreement finalization.

Key features of the Solution: 

Automated Digital Signing & e-Stamping:  Consumers can sign agreements online using Aadhaar-based eSign, DSC, or biometric authentication. 

Real-time API-based Integration with BESCOM Portal: The system fetches consumer details automatically, reducing errors and processing time. 

Seamless Payment Integration : Consumers can pay required fees via PayU, eliminating the need for 
manual transactions. 

Compliance with Regulatory Standards: The solution ensures alignment with MNRE & DISCOM guidelines for power purchase agreements.

Architecture Diagram

Solution Architecture

The solution was integrated into BESCOM’s online portal, leveraging cloud-based HSMs (Hardware Security Modules) for secure certificate storage and real-time document signing. Consumers access the system via BESCOM’s portal, where they complete the agreement process in the following steps:

1. Consumer submits PPA application and receives a unique reference number.
2. Agreement details are auto-fetched from BESCOM’s database.
3. Consumer reviews, signs the agreement digitally, and completes payment via PayU.
4. e-Stamping is executed through NeSL, ensuring legal compliance.
5. BESCOM officials review, validate, and digitally sign the agreement, completing the process.
6. Signed documents are stored securely and shared with both parties for reference. 

Implementation Process

Quick Integration

eMudhra’s API was seamlessly integrated with BESCOM’s existing portal, ensuring
minimal downtime.

Zero Maintenance Overhead

The cloud-based system eliminated infrastructure and maintenance costs.

Scalability

The system supports thousands of transactions per month, with expansion potential 
across multiple DISCOMs and states.

Digital Power Purchase Agreements for Rooftop Solar Consumers

BESCOM implemented the emSigner solution for its solar energy consumer agreements, reducing signing and approval timelines from weeks to minutes. Consumers no longer need physical visits for net-meter approvals, e-stamping, or payments, significantly improving customer experience and process efficiency.

Value Add to BESCOM

1. 90% Reduction in Processing Time

• The traditional PPA signing process, which took weeks due to manual approvals and multiple consumer visits, is now completed within minutes using eMudhra’s emSigner
• Real-time digital signing, e-stamping, and automated approvals have eliminated bottlenecks, ensuring faster onboarding of rooftop solar consumers.

2. 100% Paperless, Fully Compliant Digital Workflow

• BESCOM has transitioned to a zero-paper workflow, significantly reducing administrative overhead and ensuring
  compliance with MNRE & DISCOM regulatory mandates
• Digital signatures provide non-repudiable proof of agreement execution, strengthening legal enforceability.

3. Seamless Consumer Experience – No More Office Visits

• Consumers can now complete the entire PPA process remotely via BESCOM’s portal, eliminating the need for
  physical visits for net-meter approvals, payments, and agreement signing.
• The solution has enhanced BESCOM’s digital service capabilities, aligning with India’s "Ease of Doing Business"
  initiatives.

3. 40% Cost Reduction in Administrative & Operational Overheads

• BESCOM no longer incurs expenses related to printing, document storage, manual verification, and in-person
  service handling

4. Enhanced Transparency & Accountability

• End-to-end tracking of PPA agreements ensures audit readiness, reducing discrepancies and improving
  governance.
• A centralized digital repository provides instant access to signed agreements, ensuring better contract lifecycle
  management (CLM).

5. Scalability for Future Energy Initiatives

• With thousands of PPA agreements processed monthly, BESCOM can seamlessly expand digital workflows to
  other DISCOMs and electricity-related agreements.
• The cloud-based architecture ensures adaptability for future growth, supporting Karnataka’s renewable energy
  vision.