DataShield Module

DSAR Management

Automate data subject access requests from intake to fulfilment. Multi-channel request capture, automated identity verification, parallel data discovery, and configurable approval workflows -- all with complete audit trails for regulatory defence.

90%

Less Manual Effort

7

Request Types

100%

SLA Tracking

DSAR Management Illustration
Multi-Channel Intake Portal

Multi-Channel Request Intake

Capture data subject requests from every channel in one unified system. Whether a request arrives via web form, email, API, or manual entry, it is automatically logged, categorised, and routed into the same workflow.

  • Branded Web Forms

    Embed customisable DSAR intake forms on your website or privacy portal. Pre-built fields for request type, identity verification data, and supporting documentation.

  • Email Parsing

    AI-powered email parsing automatically extracts request details from free-form emails sent to your privacy inbox, creating structured DSAR records without manual data entry.

  • API Endpoint & Manual Entry

    RESTful API for programmatic request submission from customer service tools. Plus a manual entry interface for phone-based or in-person requests.

Identity Verification Engine

Identity Verification

Before releasing personal data, you must verify the requester's identity. DataShield provides multiple verification methods to balance security with user experience, protecting against fraudulent requests while keeping legitimate ones moving.

  • Multi-Factor Authentication

    Email verification, SMS OTP, and authenticator app support. Configure verification strength based on request type and data sensitivity.

  • Knowledge-Based Authentication

    Challenge requesters with account-specific questions drawn from your CRM or customer database to confirm identity without requiring government ID.

  • ID Document Upload

    For high-sensitivity requests, require government-issued ID upload with automated document verification and secure storage.

Automated Data Retrieval

Automated Parallel Data Discovery

Once a request is verified, DataShield automatically searches all connected systems in parallel to locate the data subject's records. What used to take days of manual searching across databases and file stores now happens in minutes.

  • Cross-System Search

    Query all connected data sources simultaneously -- CRMs, databases, cloud storage, email archives, and collaboration tools -- to find every record belonging to the data subject.

  • All Request Types Supported

    Access, Erasure (Right to be Forgotten), Portability, Rectification, Objection, and Restrict Processing -- each request type triggers the appropriate automated workflow.

  • Exemption Flagging

    Automatically flag records that may be exempt from fulfilment -- legal holds, contractual obligations, regulatory retention requirements -- for human review.

Automated Fulfilment Workflows

Configurable Review & Approval Workflow

Not every DSAR can be fully automated. DataShield provides configurable multi-stage approval workflows that route requests to the right stakeholders -- DPO, Legal, IT -- with built-in redaction tools and exemption handling.

  • Multi-Stage Routing

    Define approval chains: DPO reviews for completeness, Legal evaluates exemptions, IT executes technical actions. Each stage has its own SLA and escalation rules.

  • Redaction Tools

    Built-in redaction capabilities let reviewers remove third-party data, trade secrets, and other exempt information from response packages before delivery.

  • Automated Response Generation

    Generate PDF reports, structured data exports, and deletion certificates automatically. Responses are formatted per regulation requirements and ready for delivery.

SLA Monitoring and Escalation

SLA Management & Deadline Tracking

Missing a DSAR deadline means regulatory penalties. DataShield tracks every request against its regulation-specific deadline and automatically escalates at-risk requests before time runs out.

  • Regulation-Specific Deadlines

    Automatic deadline calculation based on regulation: 30 days for GDPR, 45 days for India's DPDP, 45 days for CCPA. Extension periods are tracked separately when applicable.

  • Auto-Escalation

    Configurable escalation rules trigger notifications at 50%, 75%, and 90% of the deadline. At-risk requests are automatically escalated to senior stakeholders.

  • Dashboard & Reporting

    Real-time dashboard showing request volumes, average fulfilment times, SLA compliance rates, and pending requests by stage. Export reports for board-level privacy updates.

Compliance Reporting Dashboard

Complete Audit Trail for Regulatory Defence

Every action on every request is logged with immutable audit records. When regulators ask how you handled a specific DSAR, produce the complete processing history in seconds -- from intake to fulfilment.

  • End-to-End Logging

    Every state change, approval decision, data retrieval, redaction, and response delivery is timestamped and attributed to a specific user or system action.

  • Regulator-Ready Exports

    Export the complete audit history for any request as a structured PDF or JSON package suitable for regulatory examination.

  • 90% Reduction in Manual Effort

    By automating intake, verification, discovery, and response generation, DataShield reduces the average DSAR processing effort from hours to minutes.

Stop treating DSARs as fire drills. Automate your data subject request process and respond with confidence every time.

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Unify consent, discovery, DSAR, remediation, and governance — all from one platform.