Client Overview 300more employees signing digitally100%of external signers verified before they view5 yearsof support coverage (years 2 to 6)Zeronew user stores: runs on the bank's directoryThe customer is a leading commercial bank in its Gulf market, with a broad retail, corporate and wealth business. It already ran emSigner for digital signing and, as adoption grew, chose to extend the platform to 300 more internal users and add controls tailored to its own risk policies. The Challenge Rolling eSignature out further in a bank means every new user and every external signatory must meet the same security and audit standard.Growing internal demandMore departments wanted digital signing, so the bank needed more licensed users without a new platform.External signatoriesCustomers and counterparties sign from outside the bank, so their identity must be checked before they see a document.Delegation and identityApprovals often pass between colleagues, which needs tight control, and users must come from the bank's existing directory.The goalExtend eSignature to more of the bank while keeping every signer verified and every delegation controlled. The Solution eMudhra expanded the bank's emSigner Enterprise deployment and built customisations to match its control framework.300 new internal usersAdditional licences let more teams move approvals and agreements onto emSigner.OTP two-factor for external signersExternal signatories confirm a one-time password before they can view or sign a document.Controlled delegationDelegation of signing authority follows defined rules, with every hand-off recorded.LDAP integration layerA new layer on the bank's standard LDAP keeps user management in its existing directory.What the customer neededHow eMudhra deliveredScale to more departments300 additional emSigner Enterprise usersVerify external signersOTP two-factor authentication before view or signGovern delegationControlled delegation with full audit trailUse existing identitiesCustom layer on the bank's LDAP directoryLong-term assuranceSupport coverage for years 2 to 6 Results What changed for the customeremSigner now serves 300 more internal users across the bank.External signatories are verified with OTP before any document is shown.Delegated approvals follow controlled rules and are fully auditable.Users are managed through the bank's existing LDAP directory, with no separate user store.Why eMudhraAdapts to bank policyCustomisations built around the bank's controls.Grows with adoptionExisting deployments expand without re-platforming.Long-term partnershipMulti-year support commitment.Customer name withheld for confidentiality. About eMudhra eMudhra is a globally trusted provider of digital trust services, offering eSignatures, PKI, Certificate Lifecycle Management, Multi-Factor Authentication and Identity & Access Management solutions. Licensed by the Controller of Certifying Authorities (CCA), India, eMudhra serves 1,000+ enterprises across 40+ countries, helping organisations build secure, compliant and paperless digital ecosystems.