About the Customer

As Indonesia's largest bank, Bank Mandiri oversees Rp 2,100 trillion in assets, operating through 2,300 branches. The bank sought to secure its growing digital operations across internal and external systems.

Business Scenario

Bank Mandiri’s digital transformation introduced critical challenges:

eMudhra Solution

Solution Provided: CERTInext Certificate Lifecycle Management (CLM)

CERTInext provided:

Advanced Integration: Supported both internal (Microsoft ADCS) and external (Digicert) certificate issuance seamlessly.

Enhanced Features: Delivered capabilities for duplicate certificate issuance and Akamai integration.

Robust Rollback:  Offered rollback mechanisms for failed deployments, ensuring minimal service disruptions.

Solution Architecture

CERTInext was implemented to facilitate seamless integration with Bank Mandiri’s existing infrastructure, ensuring secure and efficient certificate management across endpoints.

Implementation Process

Requirement Gathering

Mapped Bank Mandiri's existing processes and integration points.

Customized Development

Developed APIs to meet Akamai-specific requirements.

Phased Implementation

Conducted POC for F5 discovery and certificate scheduling with Akamai.

Use Case

• Streamlined certificate issuance and rotation across critical endpoints.
• Integration with Akamai and F5 systems for secure deployment and management.

Value Add to Customer

• Operational Excellence: Reduced certificate management timelines by 50%, ensuring on-time delivery of critical projects.
• Enhanced Security: CERTInext’s integration with Akamai and Microsoft ADCS fortified the bank’s digital infrastructure.
• Regulatory Confidence: Delivered compliance-ready solutions for a secure and audit-friendly ecosystem.
• Cost Efficiency: The reduction in manual intervention and improved processes resulted in savings of up to 35% in operational costs.
• Future Scalability: Positioned Bank Mandiri for effortless scaling as the number of endpoints grows.

For Bank Mandiri, CERTInext delivered not just a certificate management tool but a strategic enabler for their digital transformation. The tailored solutions, including Akamai integration and duplicate certificate issuance, addressed critical operational gaps, reinforcing the bank's ability to maintain robust security standards. CERTInext’s flexibility and reliability ensured that Bank Mandiri could continue to innovate and grow, setting a benchmark for certificate management excellence in the Indonesian banking sector.