About the Customer

Universal Sompo General Insurance, a leading provider of insurance solutions in India, was facing inefficiencies in their manual policy document signing process. To meet the needs of a growing customer base and streamline their operations, they sought a secure, automated solution.

Business Scenario

Universal Sompo General Insurance faced several challenges with their existing document signing process.

eMudhra Solution

eMudhra provided a comprehensive Remote Signing Solution for Universal Sompo, designed to meet their need for a secure, compliant, and automated signing process. The solution leveraged API-based automated signing technology, ensuring seamless integration and maintaining compliance with strict security standards.

Key features of the solution include:

Automated Signing: The solution allowed multiple users to approve and sign documents automatically, reducing the time required for policy issuance.

User Identification: Every signature included the name of the signatory, ensuring transparency and accountability throughout the process.

Zero Overhead & Infrastructure Cost: The solution was implemented with no additional infrastructure investment, reducing operational costs significantly.

Secure API Integration: The solution ensured that no sensitive data left Universal Sompo’s infrastructure. Only the document hash was sent to eMudhra’s API for signing, and the signed hash was returned, maintaining data security.

Solution Architecture

The remote signing solution was deployed on AWS infrastructure, integrated into Universal Sompo’s existing system. By utilizing Class 3 document signer certificates stored in secure Hardware Security Modules (HSMs) maintained by eMudhra, the solution provided both security and scalability.

Implementation Process

Class 3 Document Signer Certificate: The adoption of emSigner has enabled The Conn’s to optimize its processes, resulting in faster response times, minimized administrative duties, enhanced compliance management, and boosted overall operational productivity.

Quick Integration: eMudhra provided the API and credentials required for integration. Universal Sompo completed the integration in just one day, aided by an integration kit for hash generation provided by eMudhra.

Zero Maintenance: Universal Sompo incurred zero maintenance charges for the signing solution, as all operations were managed by eMudhra’s highly secure infrastructure.

Use Case: Automated Policy Document Signing

Universal Sompo implemented eMudhra’s remote signing solution for policy document signing across various departments. The system allowed for automated signing by multiple approvers, with the process fully integrated into their existing infrastructure. With the signing process now automated, policy documents could be signed and issued in a fraction of the time, with the added benefit of enhanced security and compliance.

Value Add to Customer

• Increased Efficiency: The automated signing solution drastically reduced the time required to sign and issue policy documents, improving overall workflow efficiency.
• Enhanced Security: By operating entirely within the client’s infrastructure and sending only document hashes to the eMudhra API, the solution ensured that all sensitive data remained secure.
• Cost Savings: The solution eliminated the need for additional infrastructure or maintenance costs, resulting in significant operational savings for Universal Sompo.
• Accountability & Transparency: The inclusion of the signatory's name with each signature increased accountability, ensuring clear documentation of each step in the approval process.

Conclusion

The implementation of eMudhra’s Remote Signing Solution has revolutionized the policy document signing processfor Universal Sompo General Insurance. By introducing automation, enhancing security, and ensuring compliance withregulatory standards, the solution has paved the way for further innovations in the insurance industry. Universal Sompo now enjoys a streamlined, secure, and efficient process that sets a new standard for policy documentation.