When you think of scaling to 50 million+ users, the first challenge that comes to mind isn’t just growth—it’s control. How do you secure user identities, streamline access, and maintain compliance at such scale without breaking IT infrastructure?
This was the exact dilemma faced by one of the world’s largest insurance companies, the Life Insurance Corporation of India (LIC). With millions of employees, agents, and customers accessing services daily, their decentralized identity setup was spiraling into inefficiency and security risk.
That’s where Key Management Systems (KMS) and identity solutions from eMudhra completely rewrote the story.
The Challenge: Scale Without Security Gaps
Managing digital identities across a vast ecosystem like LIC’s was not simple. The organization faced:
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Fragmented Systems – Multiple identity silos spread across applications with no single source of truth.
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Credential Fatigue – Users juggling different passwords for each app, leading to poor password hygiene.
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Weak Security Controls – Limited MFA options, leaving sensitive data exposed.
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Operational Drag – Manual provisioning and de-provisioning slowing down IT teams.
In short, scaling to tens of millions of users without a robust KMS framework wasn’t just inefficient—it was risky.
The eMudhra Solution: SecurePass IDAM + KMS Integration
eMudhra stepped in with SecurePass IDAM, reinforced by KMS best practices. This wasn’t about plugging leaks—it was about building a digital trust foundation that could support exponential growth.
Key Features That Changed the Game
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Centralized Identity Repository – Unified employees, agents, and customers under one system.
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Multi-Factor Authentication (MFA) – A mix of passwords, OTP, biometrics, MPIN, and even geotagging.
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Single Sign-On (SSO) – One login for seamless access across apps.
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Role-Based Access Control (RBAC) – Granular permissions tied directly to user roles.
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Self-Service Portals – Empowered users with password resets and access requests, reducing IT burden.
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Session & Token Management – Enforced timeouts, revocation, and secure session handling.
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KMS Integration with HSMs – Hardware-backed cryptographic key management ensuring highest levels of trust.
The real innovation? IAM + KMS working hand-in-hand—ensuring not just identity management, but cryptographic key lifecycle management at massive scale.
Implementation at Scale
Rolling this out at LIC’s magnitude required meticulous planning and execution. The steps included:
Assessment & Planning – Detailed mapping of identities, keys, and compliance requirements.
Seamless Deployment – Integrating SecurePass IDAM and KMS with legacy and cloud systems.
User Onboarding – Migrating tens of millions of users into a single, unified identity ecosystem.
Admin Enablement – Equipping IT teams with KMS governance tools and automated policies for long-term sustainability.
The result? A future-proof IAM + KMS architecture that not only solved current inefficiencies but also positioned LIC for long-term scalability.
Impact at a Glance
Here’s what LIC achieved with eMudhra’s solution:
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Enhanced Security – Strong MFA combined with KMS-driven encryption for bulletproof protection.
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Operational Efficiency – Centralized identity with automated provisioning reduced admin overhead.
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Regulatory Compliance – Alignment with India’s data protection requirements and international standards.
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Improved User Experience – SSO and self-service portals created frictionless access.
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Massive Scalability – Securely managing 50M+ users across employees, agents, and customers.
Lessons in KMS Best Practices
What enabled this success was not just IAM adoption—it was adherence to KMS best practices, including:
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HSM-backed key storage for cryptographic resilience.
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Role-based access controls to minimize insider risks.
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Adaptive authentication to scale security dynamically.
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Compliance-first architecture to embed regulatory readiness.
These practices can be replicated across banking, telecom, insurance, and government enterprises worldwide.
eMudhra’s Advantage: IAM + KMS for Scale
At eMudhra, we view KMS as more than encryption—it’s about enabling secure growth. Our integrated approach combines:
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SecurePass IDAM for converged identity and access management.
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Robust KMS frameworks aligned with global security standards (FIPS, NIST, ISO).
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Hardware Security Module (HSM) integrations to protect private keys at the highest level.
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Automated lifecycle management for identities and cryptographic assets.
This holistic design ensures that enterprises not only comply and secure, but also scale with confidence.
Final Word
The story of LIC proves a simple truth: KMS is not just about encryption, it’s about growth. By embedding KMS best practices into identity management, eMudhra helped an industry giant scale beyond 50 million users—all while keeping security, efficiency, and compliance intact.
For any enterprise planning exponential growth in 2025 and beyond, the lesson is clear:
Secure your keys, secure your future.
With eMudhra’s IAM + KMS integration, organizations can confidently scale without compromising on security, compliance, or user experience.
