eMudhra Empowers Nawah to Onboard Over 90% of Users Across Devices in under 5 Mins

About The Customer

Nawah Energy Company is the operating subsidiary of Emirates Nuclear Energy Corporation (ENEC). Tasked with running the Barakah plant, Nawah leads on safe, reliable nuclear power and Emirati workforce development, all under stringent regulatory regimes.

Impact at Glance

Business Scenario 

Nawah needed a regulatory-compliant digital-signature solution that would:

• Live in the UAE data-resident cloud (with on-premise fallback and DR)
• Be licensed for 5 years, with hyper-care and ongoing support
• Integrate seamlessly into existing workflows (Documentum, Nintex K2, SharePoint, SAP, Office 365)
• Scale to 5,000 users and 120,000 transactions/year with 99.9% uptime

eMudhra Solution

emSigner Gateway (SaaS/Azure-hosted with container-based on-prem fallback) delivering:

• UAE-compliant electronic signatures under national law
• API-driven, no-code integration into enterprise apps
• Built-in DR (RTO ≤ 24 hrs, RPO ≤ 24 hrs) and 24×7 critical support

Key Features of the Solution:

Workflow Simplification: Fixed/flexible forms; ordered, multi-party signing; delegation, reminders & expirations

User Experience: Web & mobile (Edge, iOS, Android); branded UI; bulk sending & templating; multilingual/time zone support

Regulatory & Security: PKI-based non-repudiation; UAE e-transaction law, ISO-27001/17/18, GDPR, SOC; audit trail & comments

 

Scalability & Resilience: Supports 5,000 users, 120,000 txns/year; 99.9% uptime; container-based SaaS with on-prem fallback; DR & backup

Technical Integration: APIs, webhooks, SSO (AD/ADFS/Azure AD/Oracle IDAM); connectors for Documentum, Nintex K2, SharePoint, SAP, Office 365

 

Solution Architecture

eMudhra’s emSigner Gateway sits as a cloud-native service (with on-prem container fallback), exposing REST APIs and webhooks to integrated systems. It leverages UAE Pass for authentication, a PKI-backed Root CA for signature issuance, and built-in HSM-based key management. DR, backup, logging and monitoring ensure resilience and audit-readiness. Shared below is the implementation process.

Discovery & Planning

Requirements workshop; architecture & DR design 

Deployment & Integration

SaaS provisioning; on-prem container setup; connectors & SSO 

Training & Hyper-care

Admin/dev enablement; end-user workshops; 24×7 SLA support

Architecture Diagram

Value Added to Nawah Energy Company

Compliance-Ready: Meets UAE data-residency, e-transaction law, ISO/GDPR/SOC mandates  

Enterprise UX: Multi-device, branded, templated workflows driving high adoption 

Flexible Deployment: SaaS cloud with on-premise/Azure fallback & DR  

 

Scale & Resilience: 5,000 users, 120k txns/yr, 99.9% uptime, RTO/RPO ≤ 24 hrs

 

Seamless Integration: APIs, SSO, webhooks, connectors ensure zero-code rollout

 

End-to-End Support: Tiered SLAs, hyper-care, exit strategy & data migration planning 

Conclusion

By implementing eMudhra’s emSigner Gateway, Nawah achieves a fully compliant, scalable digital-signature platform—streamlining workflows, ensuring regulatory adherence, and empowering its nuclear-operations teams with robust, always-on signing capabilities.